Six people, several with cooperative member-services backgrounds.
We hire people who've had to explain to a member why a notice never reached them, not just people who can configure a messaging platform.
Eight years in member services at a regional grain cooperative before founding FCX in 2012. Still reviews every new client's contact and channel audit personally.
Manages relationships with client cooperatives across the Midwest and leads the communication type mapping process for every new engagement.
Owns the SMS, voice, mail, and email integration work, and the escalation logic that decides when a message needs to try the next channel.
Maintains FCX's connectivity-gap mapping and works directly with cooperatives to identify members whose contact information most needs attention.
Ensures patronage election and board notice delivery meets the documentation standards cooperatives need for their own governance records.
Builds and maintains the delivery confirmation and escalation infrastructure behind every alert FCX sends.
Curious what this team has learned reaching farmer-members reliably? Read Field Reports, or get in touch directly.