Six stages, from contact audit to ongoing delivery monitoring.
The same disciplined process whether it's three hundred members or thirty thousand, spread across one county or a dozen states.
Member Contact & Channel Audit
A full review of what contact information is on file, how current it is, and what's known about connectivity gaps across your membership area.
Communication Type Mapping
Every type of update your cooperative sends gets mapped to an urgency level and a required channel mix — a routine newsletter doesn't need the same treatment as a patronage election deadline.
Multi-Channel Integration Setup
Connecting SMS, voice, mail, and email delivery to your existing member records and whatever system currently generates the information members need.
Test Alert Campaign
A live test with a subset of your membership, confirming actual delivery and catching contact-record issues before a real deadline is on the line.
Full Membership Rollout
Full deployment across your entire membership, with escalation rules active from day one for anything marked time-sensitive.
Ongoing Delivery Monitoring & List Maintenance
Continuous tracking of delivery success by member and channel, with contact records updated as numbers change, members move, or new connectivity data becomes available.
Almost never the technical integration. Almost always the state of the contact list.
Connecting delivery channels to a membership database takes days. Discovering how many phone numbers and addresses on file are years out of date — and getting a cooperative's staff time to help correct them — is where real engagements take longer. We treat that cleanup as part of the actual deliverable, not a delay before the real work starts.